Effective as of April 7, 2026. Welsh Motorhub is a trading name of Welsh Motors Ltd. This policy explains how we handle personal data for the platform.
Encryption at rest and in transit.
Zero third-party monetization.
Authorized peer-to-peer data flow.
User-governed data deletion.
Verified dealer access control.
| Entity | Protocol Purpose | Data Variable |
|---|---|---|
| PostgreSQL Database | Data storage and retrieval | All encrypted data |
| AWS / Cloud Provider | Infrastructure and backups | Encrypted backups, activity logs |
| SendGrid | Email delivery | Email, name, transaction data |
| M-Pesa API | Payment processing | Phone, amount, transaction ID |
| Pesapal | Card payments | Card tokens (never raw cards) |
| Cloudflare | Security and CDN | IP address, page requests (anonymized) |
Welsh Motorhub ("we", "us", "our") is a trading name of Welsh Motors Ltd, a Kenyan company. This Privacy Policy describes how we collect, use, protect, and share your personal data when you use our platform at welshmotorhub.co.ke ("Platform").
Data you provide when creating accounts, updating profiles, uploading listings, sending enquiries, or subscribing to plans.
IP addresses, browser cookies, device identifiers, and page click tracking via server logs and analytics tools.
M-Pesa verification for phone numbers, KRA records for dealer validation, and analytics partners for aggregated usage data.
We never sell, rent, or trade your personal data to third parties for marketing purposes. Full stop.
We share limited data with essential service providers who are contractually bound to protect it and use it only for specified purposes (see list below).
We may disclose data if required by Kenyan law, court order, or government agency request. We will notify you unless legally prohibited.
If Welsh Motors Ltd is acquired or merged, your data may transfer to the successor company under the same privacy obligations.
When you (as a buyer) send an enquiry, the dealer receives your name, phone number, email, and enquiry message. This is necessary to facilitate the transaction.
You can opt out of receiving dealer contact via your account settings. Dealers will still see your enquiry but will not be able to call/message you directly.
Dealers are responsible for using your contact info only to respond to your enquiry. Welsh Motorhub is not liable for dealer misuse of your data. Report abuse to hello@welshmotorhub.co.ke.
We use session cookies to keep you logged in and maintain security. These are deleted when you close your browser.
Tools like Google Analytics track page views and user behavior to help us improve the platform. These data are anonymized and aggregated.
Most browsers allow you to disable cookies via settings. Some platform features may not work without cookies (like login). You can also opt out of analytics tracking; contact hello@welshmotorhub.co.ke.
Data in transit is encrypted using HTTPS/TLS. Sensitive data at rest (passwords, payment info) is hashed or tokenized—we never store raw credit card or full M-Pesa data.
Only authorized employees with a business need can access personal data. Access is logged and monitored.
While we implement industry-standard security, no system is 100% risk-free. Welsh Motorhub is not liable for breaches caused by factors beyond our reasonable control (e.g., zero-day exploits, stolen credentials shared with third parties).
If we discover a breach affecting your data, we will notify affected users within 30 days and describe the breach, data involved, and remediation steps.
While your account is active, we retain account, profile, and activity data to provide services and maintain platform history.
If you delete your account, we retain core data (transactions, enquiries) for 90 days for dispute resolution, then archive or anonymize it. Backups may contain older copies for up to 12 months.
If you are involved in a dispute or investigation, we retain all relevant data indefinitely until the matter is resolved.
We may retain anonymized, aggregated data ("5,000 dealers listed 100K cars") indefinitely for analytics and market research.
You can request a copy of all personal data we hold about you. Contact hello@welshmotorhub.co.ke with "Data Subject Access Request." We will respond within 30 days.
You can update your profile information directly in your account settings. Contact support if you need help correcting locked fields.
You can request deletion of your account and associated data. Some data (transaction records) may be retained for legal/audit purposes but will be anonymized.
You can request your data in a portable format (CSV). We will provide it within 30 days.
Unsubscribe from promotional emails by clicking the link in any marketing email or updating your notification preferences.
Welsh Motorhub primarily operates from Kenya and stores data in Kenyan and regional African data centers. Some backup copies may be stored in secure international locations for redundancy.
If you are in the EU, we comply with GDPR requirements including data processing agreements and legitimate interest assessments.
The Platform is not intended for users under 18 years old. We do not knowingly collect data from minors.
If a minor has created an account, we will delete it upon request from a parent or guardian.
The Platform may link to external websites (Google Maps, news sites, etc.). We are not responsible for their privacy practices. Review their privacy policies separately.
Embedded maps, videos, or widgets from third parties may collect data independently. Refer to their privacy policies.
We may update this Privacy Policy at any time. Changes are effective when posted. Your continued use of the Platform constitutes acceptance of updated policy.
If changes materially affect how we use your data, we will email you at least 30 days before the effective date and allow you to opt-out by deleting your account.
Welsh Motors Ltd Privacy Officer: hello@welshmotorhub.co.ke
General inquiries: hello@welshmotorhub.co.ke
Formal data requests or legal matters: hello@welshmotorhub.co.ke
We will respond to data requests within 30 days. Complex requests may require more time.
Nairobi Terminal, Kenya